kaylanmalm.com

Digital Marketer : Statistician : Sociologist

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      27 Dec 2010

      Comic Sans Criminal

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      Comic_sans_criminal

      While digging myself out of e-mail hell today I came across this gem ComicSansCriminal.com. The only person I know that uses it on a regular basis is our work travel agent.  If it wasn't for the fact that she makes sure I don't get stranded in strange cities, I'd probably just delete her e-mails.  Maybe I am just not appreciating the fun that work travel brings to my life.

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      25 Dec 2010

      Someone is cheating at poker

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      Photo
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      21 Dec 2010

      Volunteering in Utah

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      Photo

      I've talked about it before, but one of the things I love most about Utah is the sense of community and the willingness of people to go out of their way to help others in need.  Utah has consistently had the highest percentage of citizens who volunteer and the number has increased since Utah State government has gone to a 4-day work week.  Today, I volunteered for Toys for Tots and there were so many people there that we were running out of things to do.  It makes me so happy to see other people donate their time to a cause.
      My friends are the type of people that volunteer.  Almost everyone I know here has a volunteer gig or helps out different organizations whenever they can.  For some it is political involvement, others I know work with the Utah Food Bank, Utah Pride Center, People's Market, The Road Home, Sundance Film Institute, Toys for Tots and many more.  My volunteering gig for many years has been the Red Cross.  I started volunteering at the Boulder Chapter back home when I was in high school and took several years off before finally joining the chapter here in Salt Lake.  I started as a Disaster Action Team (DAT) member that responds to local disasters with assistance of food, clothing, and shelter.  I quickly became a DAT team assistant lead, and about a year and a half ago was asked to become Vice Chair of Disaster Services which oversees not just the DAT teams, but also teams are vital to our response to large disasters and national responses.  I was flattered and accepted the position.
      Now, a year and a half later, I am stepping down as Vice Chair and taking some time away from disaster response.  It's emotionally difficult to deal with many of the situations we are asked to respond to and there is an added stress in a leadership situation when you are being asked to make decisions on the fly.  Not all decisions made at 2am when you just woke up end up being the right decisions!  I really miss working directly with clients that are affected and while sometimes I still get the chance to, it isn't as often as I would like.  I have a tremendous guilt about stepping down, but I have enjoyed my time working with the Red Cross so much.  Enough that I will stick around in a lesser capacity for years to come.  My plan is to step away completely for a few months and take a breather, then I would like to go back to just being a DAT team member which requires less of a commitment, but more time working with those directly affected by disasters.
      With that tough decision made, it does free up my schedule to take on some new opportunities.  There are a few that have been presented to me and I can't wait to see what's next.  In January, I will be volunteering at the Sundance Film Festival for the first time which is exciting and I am hoping to take on food box delivery with the Utah Food Bank shortly after that with one of my friends.  I am so blessed to have had all the opportunities I've had and giving back always seems like the right thing to do, not to mention that it is fun and sometimes there are cute Marines to look at while sorting toys.


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      21 Dec 2010

      The Innocence Project 2010

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      Aaaa
      The Innocence Project is something I follow online and I am pretty intrigued by the work they do to help people who were wrongly convicted.  I was especially ashamed of our justice system when reading the stories of 17, 18, and 19- Bivens, Dixon, and Ruffin,respectively.  Ruffin died in prison for a crime he didn't commit and Dixon died only two months after his release.  I recommend you take a minute to read some of their stories, it will change the way you think about crime, stereotypes, and the media.

       

      Click here to download:
      45550530-2010-Innocence-Network-Exonerations.pdf (970 KB)
      (download)
      Click here to download:
      45550530-2010-Innocence-Network-Exonerations.pdf (970 KB)

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      15 Dec 2010

      Plates and Mugs

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      My obsession lately at pottery has been plates and mugs. It's weird because I used to enjoy making bowls the most, but not anymore. I might as well get good at making something by repeating it over and over- practice makes perfect! My mugs almost have straight sides and the platters almost have perfect bottoms.

      Photo1

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      14 Dec 2010

      ICROSSING POV: DIGITAL PRIVACY: FTC “DO NOT TRACK” VS. SELF-REGULATION

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      Opt-out

      I know what you are thinking-  I work for this company, I work with these people, and, of course, we are going to promote self-regulation on the FTC online privacy issue because we are an ad agency. Hear me out because regardless of what pays my bill, I support self-regulation and these smart people I work with make some really good points.

      For those that aren't familiar with the issue, the Federal Trade Commission (FTC) is considering the introduction of a Do Not Track system for consumers in which they can opt-out of all online tracking systems.  It is currently up for comment, there is no official action being taken at this time because it isn't technically feasible right now.  There is also a program of self-regulation being promoted by many organizations, including the Better Business Bureau (BBB), that makes sure companies are in compliance with privacy standards that allow users to remove themselves from tracking by certain advertisers or networks by clicking the icon (I've included a picture) that will appear on ads starting in 2011.  The difference is that the FTC is proposing a single place for users to opt-out of all tracking across the web, like the No Call List.

      You can read the entire POV on iCrossing.com, but below I included some of the highlights about why self-regulation is more desirable:

      +  Companies operating outside of the United States, or companies deciding to identify ways to bypass the 
      legislation, would gain a competitive advantage

      Regulations like the one the FTC is proposing lead to shady marketing practices that no one benefits from.

      +The relevance of online advertising would suffer, and consumers would forgo a personalized ad experience
      + Ad prevalence may actually increase as publishers try to make up for the smaller CPM earned from less qualified 
      visitors
      + Websites that offer free content or services may have to change to a paid model because their revenue is typically 
      generated by online advertising with value derived from online tracking

      Good marketing is about getting the right message to the right person at the right time.  As a consumer, these advertisements are sometimes helpful.  For example, a site knows I viewed a pair of their shoes on their website.  It turns out I really want the shoes, but they are too expensive.  Later, I see a display ad online that, thanks to tracking, knows I was at the site earlier and is now offering me 25% off my order.  You got me, I'm gonna buy the shoes now! All marketing isn't bad- I got my shoes for a better price.  And thank goodness for that quarterly e-mail that reminds me to reorder my contacts or I would simply forget.  Not to mention that the internet is full of things we get for free because we are served ads that have value to advertisers.  Every once in a while those ads introduce me to something new that I enjoy, other times I just ignore them.

      I really have to wonder if people know what "online tracking" is or if it is just the way the term is perceived that leads consumers to jump quickly on to the Do Not Track bandwagon. I've heard the argument that it is just as beneficial as the Do Not Call list, but I would make the argument that I gain nothing from telemarketing calls and they are much more disruptive to my life than online advertising.  Maybe if my phone was free if I listened to ten 1-minute ads a month I would think differently.  I can't wait until there are Do Not Show glasses I can wear outside that will block out all the billboards, bus advertisements, and Nike logos on shoes.  That's called sarcasm in case you didn't catch that.  

      I think this topic comes down to intrusion and if you know what online tracking is all about you'd know it isn't always appropriately explained or understood.
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      14 Dec 2010

      "We didn't earn your money this month." -37signals

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      Campfire

      I have a crush on 37signals. I've read their books, I use their products, and I read their blog religiously.  Last week, Campfire was a disaster and had quite a bit of downtime.  I wasn't that upset about it because there are other communication options here, but I am sure there are companies and people out there who rely on it and they were pretty frustrated.  Yesterday, the attached message started showing in Campfire and you can read the full message here.

      They are transparent and apologetic in their explanation of what happened.  They are going to credit this month's fee because they say, "We didn't earn your money this month."  They also offer a way to cancel your subscription, it's not hidden and they aren't trying to save their asses by telling you 100 reasons to stay.  It's such good customer service that it makes me giddy.  No one is talking about walking away from Campfire, instead they are talking about how impressed they are with their response.  Beyond that, if you are interested in the technical explanation of what went wrong, they spell it out so you can know exactly what broke.
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      13 Dec 2010

      BLOG FIND: Santa’s calling (from his Google Voice number)

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      I sent this to my sister thinking it would be a good idea for my niece. She tested it out on me and based on the message I just got from Santa it is pretty funny. I'm getting a hot date for Christmas, in exchange for the medium rare steak Santa requested I leave him. Enjoy!

      Santa’s calling (from his Google Voice number)
      via The Official Google Blog by A Googler on 12/8/10

      (Cross-posted from the Google Voice Blog)

      Growing up, December was always a favorite month of mine. School would let out for two weeks, snowflakes would start falling and I’d write my letter to Santa to remind him that I’d been especially good that year (and ask if he’d mind bringing me a few Ninja Turtles). He never answered those letters—he’s a busy guy, after all—but what if he could pick up the phone and call me instead? What if Santa had Google Voice and could easily call all the kids on his list?

      Well, this year he can—with your help. If you know a kid (of any age) who’d like to hear from Santa, create and send a personalized phone call from the jolly man in the red suit himself at sendacallfromsanta.com.

      There are hundreds of options to choose from, so you can send unique, customized phone calls to anyone you know, from your nieces and nephews to old college friends, over the phone (to U.S. numbers only) or via email, Facebook or Twitter.

      If you or your kids have a special request or message for Santa, you can leave him a message at his Google Voice number: 855-34-SANTA. Although he’s too busy to return messages himself, you can always create one on his behalf at the Send a Call From Santa site.

      Ready to spread some holiday cheer? Listen to a sample message, and visit sendacallfromsanta.com to send a message of your own.

      And don’t forget—if you want to keep up with Santa as he travels around the globe delivering presents on Christmas Eve, you can track his journey on Google Maps, on Google Earth with the plug-in and on your mobile phone, too.

      Posted by Michael Bolognino, Product Marketing Manager

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      10 Dec 2010

      Thumbs up!

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      10 Dec 2010

      Dino

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      Cutest dinosaur ever.

      Photo1

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      9 Dec 2010

      Jazz Hands at Disneyland!

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      3 Dec 2010

      BLOG FIND: The creators of no-longer-with-us products explain what went wrong

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      This is a great article about looking back on things that didn't end well and learning lessons from them, in this case, failed web companies from 37signals. I find it very interesting that most of us were raised in a culture where failure is unacceptable and it's refreshing to see people be real about mistakes and what can be learned about them to succeed in the future. Both in business and in life.

      The creators of no-longer-with-us products explain what went wrong
      via Signal vs. Noise by Matt on 12/3/10

      Verifiable (shut down August 1, 2010)
      Stuart Roseman shut down Verifiable, a crowdsourced charting and data analysis site, to start SaneBox, a product that automatically identifies important email and separates them in a user’s inbox. Below, he explains how he knew when it was time to pull the plug on Verifiable.

      “We couldn’t charge for it. It was pretty clear. I’ve done this for a long time. I said, ‘This is a bad idea. I need a new idea.’

      “The Verifiable problem still exists. It hasn’t been solved. There’s still chart junk. It’s got to be easier. But Verifiable was something I thought the world needed. SaneBox was something the world was asking for.

      “My new mantra is: ‘I will make a product that people want to pay for and that they will be happy to pay for.’ I wake up in the morning and I say that. And I go to sleep at night and say that. It really changes everything.”

      Related: “Out with the old business, in with the new”

      Wesabe (shut down June 30, 2010)
      Wesabe launched as a site to help people manage their personal finances. While competitor Mint was acquired by Intuit, Wesabe eventually shut down. In “Why Wesabe Lost to Mint,” Marc Hedlund dissects what happened.

      “Mint focused on making the user do almost no work at all, by automatically editing and categorizing their data, reducing the number of fields in their signup form, and giving them immediate gratification as soon as they possibly could; we completely sucked at all of that…I was focused on trying to make the usability of editing data as easy and functional as it could be; Mint was focused on making it so you never had to do that at all. Their approach completely kicked our approach’s ass.

      “You’ll hear a lot about why company A won and company B lost in any market, and in my experience, a lot of the theories thrown about — even or especially by the participants — are utter crap. A domain name doesn’t win you a market; launching second or fifth or tenth doesn’t lose you a market. You can’t blame your competitors or your board or the lack of or excess of investment. Focus on what really matters: making users happy with your product as quickly as you can, and helping them as much as you can after that. If you do those better than anyone else out there you’ll win.”

      Related: “Wesabe is discontinuing its Accounts tab as of July 31st”

      Storytlr (shut down February 24, 2009)
      Storytlr let members create their own lifestreaming service (i.e. connecting Twitter, Flickr, Last.fm, and other accounts) at their own URL. Founder Laurent Eschenauer on what happened:

      “Storytlr started as a personal project to power my own site. People liked it, so we decided to build a nice UI and start hosting it for others. We were developing and operating the service next to our day job and families. We were quickly successfull, reaching beyond 10,000 users quickly and this meant a lot of strains on our lives (maintenance, support, etc.) and budget (~500$ monthly hosting bill) without any revenues.

      “At that point, we started researching potential revenue models and investors, but quickly realized that the service was not well suited for a strong revenue stream. It was a tough choice, but, for the security of our families, we decided to pull the plug.”

      Related: Laurent Eschenauer pitches Storytlr to Google’s Sergey Brin

      TwitApps (shut down September 13, 2009)
      Stuart Dallas created TwitApps as a technical exercise for himself. But after some early blog coverage, it attracted 4000 active users (and that number was growing). Despite that base, he couldn’t turn it into a product that was worth the effort.

      “I considered the whole thing to be a toy project for a long time and it took me a while to realize that people were starting to rely on the service.

      “Once you’ve established a free service and that service has other free competition, it’s very difficult to monetize it. It’s also very hard to change people’s impression of what something is once they’ve decided for themselves.”

      “It became difficult to juggle the time demands of supporting TwitApps with the requirements of a full time job, several contracts and the need for downtime. In the end something had to go and it was clearly going to be the bit that wasn’t earning any money.”

      Related: “TwitApps shutting down”

      More...

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      3 Dec 2010

      It's Cute Because It's Ugly

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      Almost everyone agrees that this new hat I made a few weeks ago is adorable, but I seem to be the only person who thinks it is because it is so ugly it became cute. The yarn is this green/brown color that I wouldn't normally pick out for anything and just look at the size of that bow, enormous! I love it, but that doesn't stop me from calling it ugly. It's like the sexy ugly concept from the movie Kissing Jessica Stein.

      Photo1

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      2 Dec 2010

      It Finally Feels Like Christmas

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      It didn't feel much like Christmas around here until we hung the Pac Man potato chip from the tree.

      Photo1

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  • kaylanmalm.com

    I am currently a Product Strategist at iCrossing in charge of Business Intelligence. Formerly, I was the Manager of Advanced Analytics. I'm a marketer, mathematician, sociologist, student of the web, crafter of my own social network, amateur knitter and potter, people watcher, Red Cross disaster volunteer, and warrior against clutter.

    I do all of this from Salt Lake City, UT. Don't knock it until you've lived here!

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